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10/2/2016
Dear Diary,
Today is one of the most amazing days in my life!
I just received the LQA certificate of Outstanding Employee at the Front Office for the Mystery Guest I had in December.
The certificate was given by the LQA, Leading Quality Association, an important association that has the duty of evaluating performances for the world’s most prestigious hospitality organizations.
The employees who overpassed the merit grade are honored with the Outstanding Employee certificate that underlines a service that went above and beyond expectations.
It is an honor especially for a student like me, because it will be a great help in my future career as it recognized worldwide in the hospitality industry.
I feel so happy and honored at the same time!
I need to go now, I will write to you again next week
Stefano