Meet our team

Mr. Victor Gonçalves joined Swiss Education Group in 2010, and before joining the executive team, he took on the role of Director of Operations at Swiss Hotel Management School. He has also held the position of Food & Beverage Manager and lecturer at both Swiss Hotel Management School and Hotel Institute Montreux. He was awarded a BA in Hospitality Management from the University of Derby and is a certified American Hotel & Lodging Association Educational Institute Instructor in numerous hotel operation departments, as well as an Internal Auditor for the Quality – ISO 9001:2000.

Ms. Tarsila Fercher boasts a comprehensive education in hospitality from institutions in Switzerland, the USA, and the UK, complemented by an MSc in International Hospitality Management. Her career in the hospitality industry spans notable experience in Switzerland and large-scale operations in the USA. With over two decades dedicated to hospitality education and professional training, Ms. Fercher has advanced through various academic and leadership roles in the UAE and Switzerland. Her efforts have focused on identifying growth opportunities and strategically positioning educational brands. Recently, she has concentrated on bolstering the network and improving global partnership opportunities for the Swiss Education Group.

With over 18 years of professional experience, Mr. Claudio Raccanello has acquired significant managerial skills in hospitality and tourism in Kenya, as well as in hospitality and culinary education in Switzerland. His background includes a diverse upbringing in several African countries and further education in France, where he earned a master's degree in International Business Management. In 2003, he moved to Kenya to invest in a safari company. Since 2009, Claudio has been employed by the Swiss Education Group, holding various positions in admissions, administration, sales operations, student affairs, and student recruitment.

Ms. Tanja Florenthal graduated from Cornell University with a BSc and holds an MBA and an MA in Education. She has extensive international experience in the hospitality industry and education. She has worked in hotel and hospitality management schools in the United States, Thailand, India, the United Arab Emirates, and Israel and is a member of the Cornell Hotel Association. Ms Florenthal joined César Ritz Colleges Switzerland in 2010 as Program Manager and was later appointed Dean. She successfully led the College to become Switzerland’s second Swiss Federal Accredited Hotel School. After 14 years at César Ritz Colleges, she is now the Executive Director of Quality Assurance for Swiss Education Group.

Mr. Cédric Fabry, joined Swiss Education Group in 2020. He began his career in external audit at KPMG SA. A Senior Finance professional, he is highly skilled in accounting, controlling, reporting, and financial planning and analysis with extended experience from working in various senior management positions in the retail industry sector at Bata Brands SA. He was awarded an M.Sc. in Management from HEC Lausanne and is an Expert-Accountant holding a Swiss CPA.

Ms Bjorklund holds a master’s degree in Education from the University of Derby. She served as Academic Director of Hotel Institute Montreux (HIM) from 2013 to 2023, having successfully authored key developments for the overall development and positioning of this brand globally.  Ms Bjorklund has extensive experience in the hospitality industry, managing hotels and resorts in Europe, the United States, and the Caribbean.